Privacy Policy

This policy explains how Budget Car Rentals collects, uses, stores and discloses your personal information in accordance with the Australian Privacy Principles. We manage vehicle bookings, process rental agreements, and provide car hire services across our locations.

Personal Information

The personal data we collect about you includes your name, email address, phone number, driver's licence details, date of birth, payment and billing information, booking history, and any other detail you provide during the rental process. If you do not provide this information, we may not be able to process your booking or provide our car rental services.

How Do We Collect it?

Budget Car Rentals gathers your personal data in a variety of ways, including directly from you through our website, over the phone, or in person at pickup; from payment processors when you complete a booking; from any third party we engage to verify your driver's licence or process payments; and from publicly available sources where relevant.

How do we use it?

We use your information to process and confirm bookings, verify your eligibility to drive, manage payments and invoicing, handle damage or insurance claims, respond to enquiries and complaints, improve our fleet and services, and send you relevant offers or updates (where you've consented to this).

When do we disclose it?

We may disclose your personal information to third parties where necessary, including insurance providers, payment processors, roadside assistance partners, law enforcement authorities (where legally required), our legal advisors, and IT or booking-system providers. These parties are only permitted to use your information for the specific purpose for which it was shared and not for any other purpose.

How Do We Store it

Budget Car Rentals stores your personal data securely in our booking systems and databases, with reasonable safeguards against unauthorised access, loss, or misuse. You have the right to request access to the personal information we hold about you at any time.

Contact Us

If you would like to access, correct, or amend your personal data, or if you have any questions or complaints regarding this policy